Governance

The team at Charity Bank aims to deliver a professional service to all of its customers.  As a bank, we are regulated by the Financial Services Authority and are, like other financial service providers, required to undertake regular training, reporting and self- or external assessment processes.  

As a registered charity, we are required to comply with the Charity Commission’s guidance on governance, accounting and best practice.  

We have also made a commitment to achieve the Customer First standard, a national standard for customer service, which measures our customers’ experience of how we deliver services and support.

By working towards this standard, currently the only financial service provider that is doing so, we aim to meet and exceed a series of requirements on building and maintaining customer relationships, to ensure our services are constantly improved and new ones developed to better meet their different needs. 



The Charity Bank Limited
194 High Street
Tonbridge
Kent TN9 1BE

Registered in England & Wales No. 4330018
Registered as a Charity in England & Wales No. 1091648