By completing an application form, which can either be downloaded from the website or contact us and request that the application form is sent to you by post. Completed forms need to be returned to the Tonbridge office with the required documentation and the initial deposit.
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frequently asked questions | Charity Bank
How do I open an account
How do I operate my account?
You can operate your account by post, and access your account information by telephone, subject to suitable security checks.
What happens if I change my mind about opening an account?
If you change your mind within 14 days of opening the account, you can either transfer your savings to another Charity Bank account or we will refund all of your money together with any interest at the appropriate rate applying to your account.
How will I know what interest rate my account is earning?
We will write to you when you open your account advising of the interest rate. Any planned changes to the interest rates are notified, in writing, to our clients 60 days ahead of any changes coming into effect. The current interest rates for all our accounts can be found on our website.
How can I make a withdrawal from my account?
We require you to provide us with written instructions, in the form of a letter, and within the terms of the account. Charity Bank will then repay funds by BACS (the body which is responsible for the schemes behind the clearing and settlement of automated payments in the UK). Funds take 3 working days to reach your account.
How do I add funds to my account?
To add funds to your Charity Bank Savings Account or Small Steps account please write a cheque made payable to ‘Charity Bank Ltd – YOUR NAME’. Our Bonds are fixed deposits so to enquire about opening a separate fixed term bond please call the Tonbridge office on 01732 774040.
How do I notify you if I move residence or my personal details change?
We require you to notify us of any changes by written instruction, in the form of a letter. If there is a change in name we will require a certified copy of the Marriage Certificate or Deed Poll.
What happens to the funds held in my account when I die?
In the event of your death we will release funds once the certificate of probate is received, and then as instructed by your executors/solicitors.
Are my savings protected by the Financial Services Compensation Scheme?
Yes, your savings are protected within the terms of the scheme. Charity Bank is authorised by the Financial Services Authority and as such it is subject to the same rules as any other bank. With effect from 31 December 2010, cover under the Financial Services Compensation Scheme (FSCS) has been increased, and now guarantees 100% of the first £85,000 of any eligible deposits for individuals and up to £170,000 to couples with a joint account. For organisations there are some exceptions.
If you have any questions about the FSCS, more information can be found on the website www.fscs.org.uk