We're here to help our customers

Charity Bank understands that challenging situations, whether temporary or permanent, can make it more difficult to manage your account with us. Please see below for more information on how we can help.

Customer vulnerability

Support for vulnerable customers

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Fraud and scams: charities and social enterprises

Protecting your organisation from fraud and scams

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Fraud and scams: savers

Protecting yourself and your Charity Bank account from fraud and scams.

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Financial difficulties: borrowers

Support when your organisation is facing financial challenges

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Financial difficulties: savers

Support when you’re facing financial challenges

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Bereavement

Support for when someone with a Charity Bank account dies

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Customer vulnerability

Support for vulnerable customers

Find out more

Bereavement

Support for when someone with a Charity Bank account dies

Find out more

Financial difficulties: borrowers

Support when your organisation is facing financial challenges

Find out more

Financial difficulties: savers

Support when you’re facing financial challenges

Find out more

Fraud and scams: charities and social enterprises

Protecting your organisation from fraud and scams

Find out more

Fraud and scams: savers

Protecting yourself and your Charity Bank account from fraud and scams.

Find out more