Customer Vulnerability
Support for vulnerable customers.
If you feel you need extra support from us, please get in touch.
Email:
Telephone:
01732 441900
Post:
The Charity Bank Limited
Fosse House
182 High Street
Tonbridge
TN9 1BE
We’ll try to gain a better understanding of your circumstances and do our best to make things easier, whether it’s by providing accessible documents or giving you a little extra support.
What do we mean by a vulnerable customer?
Everyone’s circumstances are different. The following are just some examples of why we might consider a customer to be vulnerable and in need of extra support. However we recognise everyone’s circumstances are different, If you feel you need extra support from us, please get in touch.
- Physical disability
- Chronic illness
- Visual/audio impairments
- Mental health issues
- Impaired mental capacity
- Low/fluctuating income
- Debt
- Low/no savings
- Lack of support
- Bereavement
- Caring responsibilities
- Income/job reduction/loss
- Relationship issues
- Non-standard requirements (i.e. ex-offenders, refugees)
- Low knowledge
- Understanding and/or confidence in managing financial matters
- Poor literacy/numeracy skills
- Language barriers
- Learning impairments
Useful contacts
You may also find the following organisations and resources of help:
*Links to external providers should not be considered a recommendation or endorsement of those providers’ products and/or services.*
ORGANISATION:
- Citizens Advice: www.citizensadvice.org.uk (e0800 144 8848 (England) / 028 9026 2532 (Northern Ireland) / 0800 028 1456 (Scotland) / 0800 702 2020 (Wales)
- MoneyHelper: www.moneyhelper.org.uk (0800 138 777)
- The Samaritans: www.samaritans.org (116 123)
- Mind: www.mind.org.uk (0300 123 3393)
Age UK: www.ageuk.org.uk (0800 678 1602)
Carers UK: www.carersuk.org (0808 808 7777)
UK Finance: It’s your money 2022 – Information leaflet