Foundation of Light

Equity, Diversity and Inclusion

Equity, Diversity, and Inclusion (EDI) is part of our mission and aligned to our values.

Our Commitment to EDI

We recognise that fostering an inclusive and diverse workplace is an ongoing journey. In recent years, we have become increasingly aware of the importance of EDI. This page outlines our vision and the steps we are taking to promote equity, diversity, and inclusion within Charity Bank and beyond.

“We are committed to creating a welcoming and inclusive environment for everyone, regardless of their background, identity, or beliefs. Whether you’re a customer or team member, we want you to feel empowered to be your true self and know you belong at Charity Bank”

Ed Siegel, CEO, Charity Bank

Charity Bank Equity, Diversity, and Inclusion Statement

At Charity Bank, our commitment to Equity, Diversity, and Inclusion (EDI) goes beyond being just a part of our mission—it is ingrained in our values.

Our objective is to cultivate an inclusive workplace and contribute towards creating a more equitable society that values diversity, ensuring all individuals, regardless of their background, enjoy fairer access to opportunities, resources, and support to thrive.

EDI is not merely a positive change we pledge to drive within the UK and our team; it serves as the guiding force shaping how we operate and catalyse positive social change.

Equity

Equity acknowledges the diverse identities, starting points and needs of individuals, providing fair and just opportunities for all to thrive by eliminating barriers and systemic disadvantages. It also recognises the interconnected nature of identities, which overlap and shape one’s experience.

Diversity

Diversity is about respecting and celebrating human differences, both visible and invisible, bringing forth unique perspectives, experiences, and ideas crucial for innovation, growth, and social change.

Inclusion

Inclusion strives to construct a culture that fosters belonging to enable voices and participation for all. Through the promotion of inclusion, we harness the collective power and potential of our diverse workforce, savers, and borrowers.

Building an Inclusive Workplace

We are committed to building a workplace that nurtures inclusion, belonging, and psychological safety, creating an environment where everyone feels valued, respected, and empowered to contribute, thereby unlocking the full potential of our employees and driving organisational success.

Addressing Systemic Inequalities

To effectively address systemic inequalities and achieve EDI outcomes with our borrowers and partners, we are committed to building a diverse workforce reflective of the communities we seek to serve. With their lived experience, a diverse team will empower us to reflect on our biases and offer more accessible service and tailored support to diverse communities, removing barriers to partnerships with savers and borrowers. Through continuous learning and reflection on the EDI journey, our team will be more confident in making informed and inclusive decisions and creating a greater social impact.

Aspiration to Become a Trusted Ally

Our aspiration is to become a trusted ally for change and the lender of choice within the diverse communities of the social sector, allowing us to reach the most underserved communities, contribute to addressing systemic inequalities, and create a more equitable society. This is achieved through active engagement and listening to the communities we serve, developing products and services targeting organisations that historically faced barriers to accessing finance, and ensuring our services and processes are accessible, equitable, and inclusive. We seek to hold ourselves accountable by enhancing the transparency of our practices and how we invest the money from savers and investors.

Influencing the Social Investment Sector

We aim to influence the social investment sector in the UK to be more equitable and inclusive. By actively sharing learnings, reflections, and best practices with stakeholders and the wider community, we strive to be transparent and accountable to our clients, investors and partners while challenging biases and inequalities to drive systemic change. Through our products and communication efforts, we endeavour to amplify the voices of the minoritised communities we work with to inspire action and change.

Beyond the fundamental values and principles that define Charity Bank and guide our operations, EDI is our pathway to contributing to creating an inclusive and equitable society for all.

Our progress so far

We acknowledge that creating an equitable, diverse and inclusive workplace is an ongoing journey, and we are committed to continually learning, increasing understand and improving our approach. We have developed a range of initiatives to help us along this journey, and continue to push things forwards through our EDI Action Plan:

Building an Inclusive Workplace
  • Built EDI into our Five-Year Strategy, Board Reporting and Organisational Targets
  • Appointed a dedicated EDI lead, outreach lead and EDI Director lead
  • Strengthened our internal EDI Working Group which comprises of staff members, management and Board, and meets quarterly
  • Launched an ‘Strategic EDI Working Group’ which meets quarterly, and is chaired by one of our Non-Executive Directors with EDI expertise. This group is a place to continually challenge our EDI commitments at a strategic level, feeding into our operational activities.
  • Implemented the Applied recruitment platform to reduce unconscious bias in the recruitment process, with data being reviewed by our EDI working group and at ExCo
  • Provided diversity training for all staff at induction and on an ongoing basis
  • Provided neurodiversity awareness training for all staff
  • Embedded annual independent employee EDI surveys to better understand and track our progress and report findings
  • Became a Disability Confident Employer
  • Signed the Women in Finance Charter, setting targets for female representation to foster gender equality and inclusivity
  • Launched our first Staff Affinity Group for Neurodivergent team members, to create space, support and community
  • Engaged a wider pool of recruitment agencies to cover a more diverse talent pool
  • Completed Colour Works Insights Discovery workshops for all staff, to highlight unique contributions and celebrate difference.
Becoming a Trusted Ally
  • Developed specific blended finance products aimed at improving accessibility for underserved communities and to improve representation across our loan portfolio
  • Worked with specialist partners to expand our work in underserved communities
  • Developed our support for vulnerable customers and those in financial difficulty
  • Adopted an accessibility first principle within our new website build
  • Signed and committed to the Diversity Forum’s Manifesto 2.0
Addressing Systemic Inequalities
  • Worked with a specialist consultancy to complete an independent audit, review stakeholder engagement, our EDI vision statement and our EDI action plan
  • Strengthened our Social Investment Solutions team to be focused on serving and supporting diverse-led organisations
  • Held ‘Purposeful Connections’ and ‘Meet a Borrower’ initiatives, engaging external speakers and lived experience sharers
Influencing the Social Investment Sector
  • Created ‘The Brighter Future Fund’ using donations from Charity Bank profits to provide grants to diverse-led organisations and those operating in the UK’s 30% most deprived areas to help increase accessibility and reach.
  • £429,000 of grant funding has been awarded to date, with 80% going to diverse-led organisations and 90% being awarded to organisations operating in the 30% most deprived areas of the UK .
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Our Pledge for Change: Manifesto 2.0

We’re proud to be a signatory to the Diversity Forum’s Manifesto 2.0.  This signifies our commitment to fostering EDI within Charity Bank and actively participating in creating a more diverse social investment landscape.

Diversity Forum’s Manifesto 2.0

Our EDI action plan

Our Action Plan emphasises that EDI change begins internally at Charity Bank, enabling us to attract and support diverse borrowers, thereby strengthening community impact and addressing inequalities.

Our action plan is built on three pillars: MissionLeadership & Power, and Products & Processes.

Mission

Embed specific, measurable EDI vision and goals, considering intersectionality and a broad view of diversity. Implement equitable employment processes, inclusive policies, and remove biases. Regularly monitor EDI performance and progress. Ensure transparent and accessible communication.

Leadership and Power

Increase workforce diversity to reflect the UK population and borrower diversity, promoting diversity at all levels. Foster an inclusive workplace culture and provide psychological safety. Commit to becoming a lender of choice with exemplary inclusivity in financial services and transparent reporting.

Products and Processes

Develop products, services and processes that meet the needs of diverse communities and establish strong relationships with them. Allocate adequate resources to support EDI practices and initiatives. Continuously improve EDI approaches by implementing learnings.

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Together for Good

Learn about our initiatives to link our team and stakeholders with social sector organisations and the people they support. This includes project visits, volunteering opportunities, and direct interactions at board and staff meetings.

Together for Good