Changes to our Terms and Conditions 31st March 2026

We are making some changes to our Terms and Conditions documents for savers.

• Terms for Personal Savers
• Terms for Organisations
• Terms for Personal Savers (Ethical Easy Access Account)
• Terms for Organisations (Ethical Easy Access Account)
• Ethical Easy Access Account – Additional Terms and Summary Box
• Ethical Easy Access Business Account – Additional Terms and Summary Box
• Ethical Easy Access Account for Charity, Trust and Unincorporated Associations – Additional Terms and Summary Box

These changes are being made to support the exciting launch of our Mobile Banking App later this year, along with some regulatory updates and enhancements to how you can manage your account(s).

From the 31st of March 2026, here’s what is changing:

Preparation for the launch of our Mobile Banking App

Across our Terms and Conditions, we have introduced references to our Mobile Banking App, that we shall launch later in 2026. The mobile banking app will provide the following functionality:

• Send and receive secure messages.
• Issue, amend or cancel withdrawal and maturity instructions.
• View and download eStatements.

There will be separate Mobile Banking App Terms and Conditions for those registering to use the mobile banking app.

We listened to your valued feedback and have been working very hard to provide this mobile app service which makes interaction with us more secure and available, and we’re really pleased it will support our mission to become a greener bank.

 

Changes to Easy Access payment instruction and processing cutoff times in Additional Terms and Summary Box documents

With the introduction of the new mobile banking app, we will be changing daily processing cutoff times for payment requests. The change means the current 11:30 cut off to receive instructions for same day payments (up to £125,000) will be retired.

The following new cut off times have been introduced. Instructions received via the Mobile Banking App by 16:00 will result in payment being made after midday on the next business day. Instructions via email (Withdrawal/Notification Form) received by 14:00, will result in payment being made after midday the next business day.

All instructions received after the relevant cut off time will be handled the next business day with payment made after midday on the subsequent business day.

To reflect the change to cutoff times for processing withdrawals the following clause will be changed in these documents: Ethical Easy Access Account – Additional Terms and Summary Box, Ethical Easy Access Business Account – Additional Terms and Summary Box, Ethical Easy Access Account for Charity, Trust and Unincorporated Associations – Additional Terms and Summary Box

         Withdrawal arrangements

Current

4.1 Withdrawals can be requested by using a Withdrawal / Notification form or by sending us a letter signed by the account holder(s). Signed notifications must be received by 11.30a.m. (Faster Payment) on a business day; instructions received after this time will be processed next business day.

Effective 31st March 2026

4.1 Withdrawals can be requested;

• by using a Withdrawal / Notification form or sending us a letter, signed by the account holder(s); or
• if registered via our mobile banking app.

Payment will be processed in line with our Payment Times document.*

* A copy of the Payment Times document can be found here.

The below clauses are also changing in document: Ethical Easy Access Account – Additional Terms and Summary Box

 

Withdrawal arrangements

Current

4.3 Withdrawals by electronic payment:

• Faster Payment (FP) service. This is a secure scheme to transfer money. FPs are only permitted to your nominated account. Please note FPs withdrawals will be free of charge.

4.4 Requests to withdraw funds are limited to one per account per day.

Effective 31st March 2026

4.3 Withdrawals by electronic payment:

• Faster Payment (FP) service. This is a secure scheme to transfer money, up to £125,000 (daily withdrawal limit). FPs are only permitted to your nominated account.

Please note FPs withdrawals will be free of charge.

4.4 Requests to withdraw funds are limited to one per account per day. The maximum daily withdraw limit from an Ethical Easy Access account is £125,000. If you need to withdraw more, please contact [email protected] or call us on 01732 441944 to discuss your options. If payments are made by CHAPS a fee will apply (please refer to the Additional Charges and Fees information sheet).

 

Keeping us updated about your Tax Residency

In addition to the information, we already confirm we need to be kept informed of, we have updated the terms to capture the need for organisations to advise us if there are any changes in tax residency of the organisation, directors, trustees, owners and additional signatories. This keeps us in line with AEOI/CRS regulations.

 

New clauses introduced to support us and our savers

The below new clauses will be added to documents: Terms for Personal Savers, Terms for Organisations, Terms for Personal Savers (Ethical Easy Access Account), Terms for Organisations (Ethical Easy Access Account) to keep in line with our regulatory requirements.

13.Recording of communications

13.1 We may monitor and record your telephone calls, and monitor electronic

communications between you and us, for your protection and/or quality

control and monitoring purposes.

 

14.Transferring the savings account agreement

14.1 We can transfer all or any of our rights, responsibilities and functions under the savings account agreement to another suitable and competent organisation.

You’re not allowed to transfer your rights or responsibilities under the savings account agreement.

 

If you are not happy with these changes (existing savers)

If you accept these changes, you do not need to do anything. You can continue to manage your accounts as you do now. However, if you are unhappy, with any changes, you have a period of 60 days from this notification, where you can let us know and you can switch or close your account without notice, charge, or loss of interest.

If we do not hear from you by the 27th of April 2026, we will take this to mean you have accepted the changes. If you seek to close your account after this date, standard closure terms shall apply.

When these changes become effective in March, you will be able to view our updated Terms and Conditions documents in full via our website: www.charitybank.org/savings-accounts-document-library/#terms or you can contact us by phone: 01732 441944 or by email: [email protected] to request a copy be sent you.

 

Are you ready for the Mobile Banking App? (existing savers)

We hope you are as excited as we are about the pending launch of our Mobile Banking App!

In preparation for this milestone in our journey, we would like to ensure the following details are up to date to make registering easier.

• Email address – each signer on your account operating mandate needs to have their own email address. If you currently utilise a shared mailbox address, please note the first signer to register on the mobile banking app will be assigned this. Any further signers will need to provide their own email address.
• Mobile phone number – anyone wishing to use the mobile banking app will need a mobile phone number, again this should be unique to signer to enable them to register for and use the mobile banking app.

If you need to update these, please let us know by contacting the Savings team by phone: 01732 441944 or by email: [email protected] at your earliest convenience.

For organisations, please ensure that your operating mandate is kept up to date with any changes. You can use our Mandate Variation Form which can be downloaded from our website via our document library: https://www.charitybank.org/pages/savings-accounts-documents/ under Useful forms. Please note, that ALL signers on your account operating mandate will need to register for the mobile banking app. Please note your organisation’s primary contact has to be a signer listed on your account operating mandate to support how we contact you about your account and with marketing communications you may have chosen to receive.

We look forward to contacting you about the launch of the mobile banking app in the coming months!