Charity Bank Named an Outstanding Workplace 2024

Charity Bank has been awarded People Insight’s Outstanding Workplace Award 2024, recognising its exceptional employee engagement, inclusive culture, and values-driven leadership.

With an engagement score of 93%, 13 points above the not-for-profit benchmark, Charity Bank ranks among the highest-performing organisations across all sectors. This achievement reflects the Bank’s strategic focus on wellbeing, transparency, and purpose, demonstrating that how we work is just as important as what we do.

Ed Siegel, CEO of Charity Bank said “At Charity Bank, our culture isn’t just a by-product of our mission – it’s a strategic priority. We’re proud to lead by example, whether that’s through our four-day working week or our commitment to EDI or delivering on our shared purpose. This award is a testament to the passion and dedication of our team, and to the values that guide everything we do.”

What Makes Charity Bank Outstanding?

• 93% employee engagement score– among the highest across all sectors
• 97% of employees feel proud to work for Charity Bank
• 96% know how the work they do helps Charity Bank to achieve its aims
• 99% say the Bank’s purpose makes them feel good about their work
• Four-day working weekintroduced to support wellbeing and productivity

These results are the outcome of initiatives that prioritise employee voice, flexibility, and purpose. The internal communications overhaul – including quarterly investor updates, town hall meetings, a new intranet, engaging with staff on strategy and a refreshed staff newsletter – has significantly improved transparency and alignment.

A Culture of Inclusion

Charity Bank’s commitment to Equity, Diversity, and Inclusion (EDI) is central to its culture. The Bank has signed the Women in Finance Charter, signed the Diversity Forum Manifesto developed inclusive policies, and established an active EDI working group. Engagement among women is especially strong, with 95% reporting high levels of wellbeing and autonomy.

In 2025, Charity Bank also rolled out neurodiversity awareness, further embedding inclusion into everyday practice.

“We believe that a truly inclusive workplace is essential to our mission and our impact. Our EDI efforts are not just about representation—they’re about creating a culture where everyone can thrive.”

Ed Siegel, CEO, Charity Bank

About the Award

People Insight’s Outstanding Workplace Award is presented to organisations that achieve an employee engagement score of 85% or higher, placing them in the top quartile of all surveyed organisations. The award recognises those who are not only listening to employee feedback but acting on it to create meaningful change.

Looking Ahead

“We’re proud of this recognition, but we’re not standing still. We’ll continue to listen, learn, and evolve – ensuring that Charity Bank remains a place where people thrive and purpose drives performance.”

Ed Siegel, CEO, Charity Bank