Support for vulnerable customers
What do we mean by a vulnerable customer?
Everyone’s circumstances are different. The following are just some examples of why we might consider a customer to be vulnerable and in need of extra support.
Examples of customer vulnerability | |
|---|---|
Health
| Resilience
|
Life Events
| Capability
|
If you feel you need extra support from us, please get in touch.
E: enquiries@charitybank.org T: 01732441900
We’ll try to gain a better understanding of your circumstances and do our best to make things easier, whether it's by providing accessible documents or giving you a little extra support.
Useful contacts
You may also find the following organisations and resources of help:
| Support area | Organisation |
|---|---|
Advice on benefits, debt and finances | Citizens Advice 0800 144 8848 (England) / 028 9026 2532 (Northern Ireland) / 0800 028 1456 (Scotland) / 0800 702 2020 (Wales) MoneyHelper 0800 138 777 |
| Mental health | The Samaritans 116 123 Mind 0300 123 3393 |
Older people | Age UK 0800 678 1602 |
Being a carer | Carers UK 0808 808 7777 |
Economic or financial abuse | UK Finance It's your money 2022 - Information leaflet |
About Charity Bank
Charity Bank is the loans and savings bank owned by and committed to supporting the social sector. Since 2002, we have used our savers’ money to make more than 1,100 loans totalling over £400m to housing, education, social care, community and other social purpose organisations.
Links to external providers should not be considered a recommendation or endorsement of those providers’ products and/or services.