Support for vulnerable customers
What do we mean by a vulnerable customer?
Everyone’s circumstances are different. The following are just some examples of why we might consider a customer to be vulnerable and in need of extra support.
Examples of customer vulnerability
If you feel you need additional support from us, whatever your circumstances, please do get in touch.
E: email@example.com T: 01732 441 900
Our focus is on getting you the support you need. We’ll listen to what you have to say and try to gain a better understanding of your own personal situation. We’ll then do our best to make things that little bit easier, whether this is through accessibility by providing documents in Braille, audio or large font, or giving you extra support as you need it.
You may also find the following organisations and resources of help:
Advice on benefits, debt and finances
0800 144 8848 (England) / 028 9026 2532 (Northern Ireland) / 0800 028 1456 (Scotland) / 0800 702 2020 (Wales)
0800 138 777
0300 123 3393
0800 678 1602
Being a carer
0808 808 7777
About Charity Bank
Charity Bank is the loans and savings bank owned by and committed to supporting the social sector. Since 2002, we have used our savers’ money to make more than 1,100 loans totalling over £400m to housing, education, social care, community and other social purpose organisations.
Links to external providers should not be considered a recommendation or endorsement of those providers’ products and/or services.